Refund Policy

Effective Date: 2022/06/12
Website: https://www.cttrade.org

1. Introduction

This Refund Policy outlines the circumstances under which CTTRrade (“Company”, “we”, “us”, or “our”) may provide refunds to its clients (“you”, “user”, or “client”). By using our website and services, you agree to this policy. This policy is in alignment with our Terms & Conditions, AML/KYC Policy, and applicable laws.

Due to the nature of blockchain technology, cryptocurrency markets, and real-time digital trading operations, all transactions conducted through CTTRrade are generally considered final and non-refundable.

2. No Refunds on Completed Transactions

Once a transaction has been processed and confirmed on the blockchain or within our internal systems, it is irreversible. This applies to:

• Deposits into your CTTRrade account.

• Cryptocurrency purchases, sales, and trading transactions.

• Participation in Initial Coin Offerings (ICO), staking, or other platform programs.

• Binary or margin trading outcomes, including wins or losses.

Refunds will not be issued for any transaction that has been successfully completed, regardless of user dissatisfaction or changes in market value.

3. Exceptions – When Refunds May Apply

In rare and specific circumstances, CTTRrade may consider refund requests, including:

• Duplicate Payment: If a user accidentally initiates the same deposit more than once.

• Technical Error: If an error on our platform results in an incorrect or failed transaction.

• Unauthorized Transaction: If a transaction was made due to a security breach or unauthorized access (subject to investigation).

In all such cases, CTTRrade reserves the sole discretion to determine the validity of the request and may require KYC verification, documentation, and proof of the issue before proceeding.

4. Requesting a Refund

To initiate a refund request, you must:

1. Submit a request to support@cttrade.org within 48 hours of the transaction.

2. Include the following details:

   • Full name and registered email address

   • Transaction ID or reference number

   • Date and amount of transaction

   • Reason for the refund request

   • Any supporting documents (e.g., screenshots, payment confirmations)

Our team will review the request and respond within 7–10 business days. If approved, the refund will be processed using the original payment method whenever possible.

5. Refunds on Credit Card or Fiat Transactions

In cases where a deposit was made via credit/debit card or fiat payment provider, we may refund the fiat amount to the original source only if justified and approved. Refunds will not include any third-party fees, currency exchange differences, or processing costs incurred.

6. No Chargeback Policy

Users agree not to initiate chargebacks or reversal attempts via their financial institution or payment method after completing a transaction on our platform.

Doing so is considered a breach of our Terms of Service and may result in:

• Account suspension or termination

• Legal action and/or recovery of funds

• Permanent denial of future service

7. Fraudulent Activity

If any refund request is found to be made fraudulently or in bad faith, CTTRrade reserves the right to:

• Reject the request

• Close or freeze the user’s account

• Report the activity to relevant legal or regulatory authorities

8. Final Provisions

CTTRrade may amend this Refund Policy at any time without prior notice. It is your responsibility to review the policy periodically. Continued use of the platform signifies your agreement to the latest version of this policy.

For further assistance or refund inquiries, contact us at:
📧 support@cttrade.org